ABOUT COOCENTER-S30:

CooCenter-S30 is a 30 agents Call Center Appliance, provides call center, IP PBX, CRM applications, a high efficient solution for SMB to handle customer relationship management, and features as easy to implement, maintain and use

CooCenter-S30 comes with max. 8 x GSM or FXS lines or 2 x PRI ports. Applied with WebRTC technology to support Window Pop-up, CRM, ACD, statistic reports. Greatly saves operation cost and improves productivity for business marketing, after-sales service, product promotion and communication management.

Features:

Call Center Features

• Window Pop-up.                                 
• Agent SIP login.
• WebRTC Agent login.
• ACD.
• SmartDID.
• Voicemail.
• Call Queue.
• Custom Worksheet.
• Click-To-Dial.
• Conference Call.
• Auto Dial.
• Satisfaction survey.

• Statistic reportsCustomize CRM

• Recording Playback.

• Remote Agent login

   PBX Features

• Caller ID

• Video Call

• Paging and Intercom

• Smart DID

• DISA

• Multi-language

• Voicemail to Email

• IVR

• Call Recording

• Three-way Conference

• Conference Call

• Phone Provisioning

• Blacklist

• BLF

         Feature Codes

• DDNS
• DID
• PIN Code Access
• SIP Trunks
• Forward/Park/Route/Transfer/Hold/Waiting
• Codecs & Protocol
• Audio Codecs: G.722, G.711 (a-law,u-law), G.729,G.726,GSM,Speex
• Video Codecs: H.261, H.263, H.263+, H.264
• Protocols: SIP (RFC3261), IAX2
• DTMF:RFC2833,SIP INFO,In-band
• System Capacity
• 60 x SIP Extensions
• Storage: 16GB On board EMMC +500GB Surveillance Hard Drive
• 4GB DDR3L
• External USB Storage (Max 1TB, Portable HDD requires using own PSU)
• 30 Agents (WebRTC or SIP)
• Network
• IPV4 & IPV6
• DHCP Server
• Firewall
• UDP/TCP/TLS
• VLAN
• IP Assignment(Static/DHCP/PPPoE)
• VPN Client (L2TP / PPTP / Open VPN / N2N
• Technical Specification
• Hardware Specification
• Intel Dual-core 2.41GHz CPU
• 4GB DDR3L
• 16GB on board EMMC
• 2 x 1000Mbps Ethernet Ports
• USB 3.0 + USB 2.0 (Extended Storage)
• HDMI (High-definition Multimedia Interface)
• 2 x Modules Slots
• 500GB HDD
• Power: AC 100~240v, 50/60A, 1.5A max
• Environment
• Working Temperature: 0 °C ~ 40 °C
• Storage Temperature: -20 °C ~ 55 °C
• Humidity: 5 ~ 95%Non-condensing